Privacy Policy
Moonstone Prop, Inc DBA: Trinidad Retreats
Effective Date: January 2025
Data Collection
We collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. Information may be collected via our website contact form, email, rental agreement, or third-party reservation systems.
Data Usage
We use your data solely for sending updates and reminders related to our products or services.
Data Security
We protect your data with secure storage measures to prevent unauthorized access.
Data Retention
We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
SMS Messaging Terms
- Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages.
- Messages are recurring; frequency varies and may occur weekly.
- Opt-Out: You can opt out at any time by texting, emailing, or replying STOP or UNSUBSCRIBE. After unsubscribing, you will receive a final SMS confirming removal, and we will remove your number within 24 hours.
- Help: You can send HELP for assistance and will receive our phone number, email, and website details.
Non‑Sharing Clause
We do not share your data with third parties for marketing purposes. We will not sell, rent, or share collected mobile numbers or mobile opt‑in information.
How We Use Your Information
- Personalization: To personalize your experience and tailor services to your needs.
- Website Improvement: To analyze usage and feedback to improve our site and offerings.
- Customer Service: To respond to inquiries and provide support.
- Transaction Processing: To process bookings and payments. Your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than for the purpose of delivering the purchased product or service requested.
- Marketing: With your permission, to send periodic emails about news, updates, special offers, and related services. You can opt out at any time.
- Contests and Promotions: To administer contests, promotions, surveys, or other site features.
How We Protect Your Information
We implement robust security measures when you make a booking or submit information through our site. We use a secure server and SSL encryption for sensitive information, such as payment card details, before transmission. This information is stored in our payment gateway provider’s database and is accessible only by authorized personnel who are required to keep the information confidential. After a transaction, sensitive payment information is not stored on our servers.
Cookies
We use cookies to remember and process booking requests, understand preferences, track the effectiveness of advertisements, and gather aggregated data about traffic and interactions to improve the site and user experience.
You can choose to receive a warning each time a cookie is sent or disable cookies via your browser settings. Disabling cookies may affect some site features. You can still make bookings by contacting us directly via phone or email.
Disclosure of Information to Outside Parties
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except trusted service providers who assist in operating our site, conducting business, or providing services to you and who agree to keep your information confidential. We may also disclose information when required by law, to enforce our site policies, or to protect our rights, property, or safety, or that of others. Non‑personally identifiable visitor information may be shared with other parties for marketing, advertising, or other purposes.
Third‑Party Links
Occasionally, we may include links to third‑party websites. These sites have separate privacy policies, and we are not responsible for their content or activities. We encourage you to review the privacy policies of any third‑party sites you visit.
Online Privacy Policy Only
This Privacy Policy applies only to information collected through our website and not to information collected offline.
Contact Us
Moonstone Prop, Inc DBA: Trinidad Retreats56 Berry Road
Trinidad, CA 95570
United States
Phone: 707-601-6645
Email: info@trinidadretreats.com