Guest Services
Providing Five-Star Accommodations
We believe in personal guest service on the Redwood Coast. That’s why our staff is available 7 days a week to assist you in having the best vacation experience possible. We want to ensure that your stay is comfortable and all your needs are met. We take pride in carefully preparing every home and keeping them well stocked. Our housekeepers are longtime valued employees who maintain our vacation rentals to high standards of cleanliness. We are happy to offer concierge services for special occasions, such as providing flowers for birthdays, anniversaries, or honeymoons.
Amenities You Can Expect
- A clean, sparkling, well-detailed home
- Free Wi‑Fi
- High-quality bed linens and towels
- Barbecues and barbecue supplies
- Fully stocked kitchens with cooking and dining ware
- Paper and soap products provided: paper towels, toilet paper, facial tissues, fresh sponge, dish soap, dishwasher soap, laundry soap, bath soap, shampoo, and conditioner
- Wood and kindling provided for fireplaces and woodstoves
- Pet waste bags provided for pet-friendly homes
- Weekly housekeeping service available for extended stays longer than one week
- Hot tubs cleaned and sanitized
Booking Policy
When booking more than 14 days in advance
- An initial payment of 50% of rent plus a non-refundable booking fee is required.
- The final payment will be automatically processed 14 days prior to arrival using the credit card on file.
When booking less than 14 days before arrival
- Payment in full is required for rent plus tax and fees.
- We accept all major credit cards.
Cancellation Policy
Should you wish to cancel a reservation, notice of cancellation must be provided in writing via email. Cancellation policies may vary depending on the platform used to book the home (e.g., VRBO, Airbnb, TripAdvisor), whose policies will prevail.
- Cancel within 24 hours of booking and receive a full refund.
- Bookings canceled 14 days or less prior to arrival: Rent and booking fee are non-refundable. Cleaning and damage fees will be refunded.
- Bookings canceled 15–30 days before arrival: The initial payment (50% of the rent plus booking fee) is non-refundable.
- Bookings canceled more than 30 days prior to arrival: Receive a full refund minus the non-refundable booking fee.
No rental refunds will be given for circumstances beyond our control, such as planned or unexpected power outages, road closures, weather-related issues, or other acts of God.
Trip Protection
Protect your stay with our optional travel protection plan. This plan provides coverage for unused, non-refundable payments if your trip must be canceled or delayed for a variety of reasons, including medical and travel emergencies. Contact us to learn more or to add coverage to your reservation.
Housekeeping Standards
After every stay, we clean and sanitize each house top to bottom. Our staff wear disposable gloves while cleaning; we change and wash all linens, dust, vacuum, mop, sanitize the bathrooms and kitchen, sweep the deck or porch, and ensure the barbecue is clean. Our housekeeping staff also looks for any damaged or missing items, as well as items left behind by guests. Items left behind are kept in our lost and found for 30 days; please contact us within that period to arrange return.
Cleaning products used
- Seventh Generation toilet bowl cleaner
- Bar Keepers Friend or baking soda
- Vinegar and water
- Steam mops with water
- Everspring wood cleaner
- Unscented laundry soap
Contact
Phone: 707-601-6645
Email: info@trinidadretreats.com
Address: 56 Berry Rd, Trinidad, CA 95570, United States
Contact us with any questions or special requests.